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nVantage Online Banking F.A.Q.s

 

What is nVantage Online Banking?

nVantage Banking is a registered mark of Norwood Bank and refers to our online internet banking services. Our online bill payment service is provided by CheckFree.

 

 

What are the benefits of nVantage Banking?

With nVantage Banking you will have:

• Convenient online access to all your accounts: checking, savings, money market, certificates of deposit, installment and mortgage loans.
• An optional online bill payment service offered throuch CheckFree that allows you to pay all of your bills online in minutes. 
• Immediate funds transfer between accounts and immediate payments to loan at Norwood Bank.
• Ability to export your transactions into Microsoft Money or Intuit’s Quicken.
• Ability to view electronic copies of your monthly statements
• Ability to view the front and back of cancelled checks

 

 

Is there a fee for nVantage Banking?

nVantage Banking’s online banking is provided to all Norwood Bank customers at no cost. There is no charge for exporting information to Microsoft Money or Intuit’s Quicken or into another personal financial management program that supports QIF (Quicken Interchange Format) data files or to a spreadsheet using Comma Delimited Format.

 

  

Can I open a new Norwood Bank account online?

Soon we will be offering online account opening. However, until then, you may contact a customer service representative at webmail@norwoodbank.com.

 

 

Are my e-mails to Norwood Bank secure?

Your e-mails to Norwood Bank are not secure. If you e-mail a request to Norwood Bank, please include your name and address, and the best way to reach you, but do not include other personal information such as account numbers or PINs.

 

You may call our Customer Service Department for questions regarding new accounts at (781) 440-4257 or our Deposit Operations Department at (781) 440-4259 from 8:30 a.m. to 5:00 p.m. with any questions on existing accounts.

 

What happens if I forget my password or enter it incorrectly?

For your security, your Access ID will become locked after three unsuccessful attempts to enter it. To unlock your Access I.D. or request a new one, please call our Customer Support Center at (781) 440-4260.

 

How do I sign up for Online Banking?

Go to our online banking page http://www.norwoodbank.com/nvantage and click on the "Enroll Online" link. Complete the application with all required information and submit electronically.

 

You will receive an enrollment package in the mail within 3-5 business days with your Access ID, password and initial log in instructions.

 

How do I sign up for CheckFree Web BillPay?

After you are logged in to nVantage online banking, select your checking account from the menu and then select "Pay Bills".  The first time you access this, you will be able to enroll.  Follow the enrollment process and begin using immediately.  (You must have a checking account in order to use the CheckFree service).

 

 

After I enroll, how do I access nVantage Banking?

You will receive your Access ID and password in separate mailings. Once you receive those, simply go to http://www.norwoodbank.com, click on "nVantage Login" and enter your access ID and password information where requested. 

In addition to an Access ID and password, Norwood Bank requires all online banking customers to enroll in our enhanced security feature. 

 

 

Who can sign up for CheckFree Web Bill Pay?

Any Norwood Bank customer with a checking account in good standing may utilize CheckFree for no monthly fee!

 

 

What happens if there is more than one checking account owner?

Each individual must enroll in online banking and bill payment to receive a unique Access ID and password. You will only have access to accounts that you are listed as an owner. As each owner has a separate registration, each may access those accounts held individually by him or her or jointly with another. No account holder has access to any account or loan that does not list them as an owner.

 

 

Who can use nVantage Banking Online Banking?

Any customer of Norwood Bank with any type of a deposit account or loan can sign up to use online banking at no charge. There is also no charge for exporting on-line banking information onto Intuits Quicken, Microsoft Money or other money management tools that utilize QIF or Comma Delimited format.

 

 

What Browser should I use?

In order to be assured that your transactions are secure, use a browser capable of supporting 128 encryption. If you are currently using Microsoft Internet Explorer Browser of 6.0 or higher or Netscape Navigator version of 6.01 and higher, you will automatically enable 128 encryption. If you are using any Microsoft or Netscape browser that is less than the recommended 5.0 for Microsoft Windows, 5.0 for Microsoft Mac or 4.08 for Netscape Navigator, you should upgrade to these versions before using either On-line banking or CheckFree Web BillPay. 

 

 

How can I find out my browser’s version?

Go to the Main Menu at the top of your browser and click "Help." Then click "About your Browser Name". You will see the version in the text that appears on the "About" screen. Or go to http://verisign.com/advisor/check.html.

 

 

What is the best display setting for nVantage Banking?

For best viewing, we recommend a display setting of 800x600 pixels or higher. You can check your display setting by clicking on "My Computer" on the opening screen of your computer.

 

 

How secure is nVantage Banking?

Norwood Bank has installed a dedicated server for on-line banking and a firewall which act as a barrier between the Internet and Norwood Bank’s internal systems. All incoming information is routed through the firewall which verifies the source and destination of all information which is modified in a special way to permit access. This system also records all activity including sign on, sign-off and any unsuccessful access attempts. This system is further monitored 24 hours a day so that any suspicious activity may be immediately identified. There are a number of other steps that have been taken to ensure the security of this data and your transactions including 24 hour surveillance, real time reporting, automatic shutting down of your session if there is no activity for a set period of time and encryption.

 

 

What is Encryption?

All information that is transmitted to us or from us is encrypted. This means that your information is scrambled while it is on the Internet so that it can be kept private and accessible only to you and to Norwood Bank. This is why we recommend you use the latest version of your Microsoft Internet Explorer or Netscape Navigator and make certain that your encryption is at 128 or higher.

 

 

What can I do to increase my security?

You can provide additional security for nVantage Banking transactions. Here are some steps to consider:

 

• Always utilize the latest version of your browser, either Microsoft Internet Explorer or Netscape Navigator. If you are uncertain of the version you are using, go to "Help" on the menu bar and check, then go to the sites listed on our nVantage Banking Main Menu Page.
• Do not disclose either your Online Banking or CheckFree Access ID or PIN to anyone and do not write them down where they may be easily found.
• Change your Password frequently. This is easy to do.
• Do not leave your computer unattended after you have signed on. If you are going to have to leave your computer, be certain to log off of online banking. Bill payment users must log off CheckFree.
• Log Off of nVantage Banking when you finish your banking.
• Be sure to utilize anti-virus software for all your Internet activity.

 

We've addressed some of the common questions our customers have about the bank and our products and services. If you don't find the answer you are looking for, please contact us at any time at webmail@norwoodbank.com or by calling 781-762-1800.