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Thursday, July 24, 2008

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Customer Service

ATM Security - Protecting Your ATM Card

 

What if I lose my card?

IMPORTANT - During non-banking hours please contact (800)523-4175 to report your lost or stolen card. Follow the instructions provided.

 

How do I prevent someone from getting my Personal Identification Number (PIN)?

  • Never write your PIN on or near your card. Memorize your number. No one can use your card without knowing the PIN.
  • Never give your PIN to anyone. Never tell anyone over the phone -- no matter who the caller claims to be.
  • Never give your card to anyone. It's like handing them a signed blank check!

 

 

What do I need to do to protect the card's magnetic stripe from damage?

Always put your card in a protective case and carry within your pocketbook or wallet. Keep your card away from heat, sunlight or anything magnetized. Also, don't let it get dirty or scratched.

 

How can I protect myself when I am using an ATM?

  • Be aware of your surroundings. ATMs are generally well lit and safe. But, if the lights are out, or if you notice anyone suspicious, leave the area and try again later.
  • Have your ATM card and any paperwork ready before you get to the machine. This not only saves you time, it allows you to pay more attention to your surroundings.
  • Be sure to take your receipt. It contains personal information.
  • When you walk up to an ATM, stand squarely in front of it. Don't let anyone see you enter your PIN.

 

 

What if I think my ATM card is lost or stolen?

Report it immediately. Call Norwood Bank (781) 762-1800.

 

We've addressed some of the common questions our customers have about the bank and our products and services. If you don't find the answer you are looking for, please contact us at any time at webmail@norwoodbank.com or by calling 781-762-1800.