Privacy
At Norwood Bank, also known as Norwood Cooperative Bank, we have always recognized that you, our customer, is the most important asset we have. As such, we understand that preserving your financial privacy is one of the most important duties you expect from us.
We have created this privacy commitment to assure you that the trust you put in us, with your financial information, is just as important to us as it is to you.
When you entrust us with your financial information, we will strive to honor that trust and we will use that information only within the strictest of guidelines. This notice, that covers all of the accounts you have with us will help you understand how we safeguard and use the information you provide us.
The information we collect
As a trusted financial institution, we collect, maintain and use nonpublic personal information about you, our customer, to provide you with our products and services. We may collect this information from such sources as:
- Applications or other forms
- Your previous transactions with us
- Information obtained from third party sources such as Credit Reporting Agencies
Who receives the information and why
We may disclose customer information we collect, as described above to non-affiliated third parties as permitted by law. For example, we may disclose customer information about you to a credit-reporting agency, in response to a subpoena or court order, as required by certain federal and state laws, to help complete a transaction initiated by you and pursuant to your request or authorization. We may also disclose customer information we collect to companies that perform services or functions on our behalf-such as account processing, marketing services and consulting services, as permitted by law.
Norwood Bank will never sell personal information about you while you are a customer or thereafter.
Service Providers/Joint Marketing Partners To provide you with the best possible financial products or services, we may exchange limited nonpublic personnel information (described under the "Information We Collect" section) about you to nonaffiliated firms that conduct marketing services on our behalf or with financial institution partners to offer joint endorsed financial products or services.
We do not share our customer information with any outside marketers or other companies to allow them to independently solicit you for their products or services
How we protect your information
As previously noted, we understand that preserving your financial privacy is one of the most important duties you expect from us. We therefore maintain strict polices and procedures to safeguard your privacy. We restrict employee and service provider's access to customer information to only those who have a business reason to know such information. Our management and employees are trained in confidentiality. We have worked hard to earn your trust, and we understand it is the basis of our relationship.
Maintaining accurate information
We continually strive to maintain complete and accurate information about you and your accounts. If you believe our records contain inaccurate or incomplete information, please let us know immediately. We will correct any inaccuracies as quickly as possible.
If you believe we have reported inaccurate information about your account to any consumer-reporting agency, please let us know in writing via regular mail. Be sure to include your complete name, current address, Social Security Number, telephone number, account number, type of account, specific items of dispute and the reason you believe the information is wrong. We will investigate your concern and correct any inaccuracies we find and confirm any actions we take with you.
Norwood Bank web site
Norwood Bank has a reputation built on a foundation of trust and integrity. Our Internet Service is no different. At Norwood Bank we understand that the privacy and security of your account information and information that personally identifies you are important. Our employees are responsible for adhering to confidentially standards that are designed to protect customers' personal information.
When you browse the public areas of Norwood Bank's home page at www.norwoodbank.com. None of your account and personal information is collected by the banks system.
If you access your account information through the nVantage Online Banking service, you are required to provide your individually assigned Access ID and Password. Your password should never be shared with anyone and should be changed if it has been jeopardized.
We use proven encryption methods to transmit account information across the Internet and we require customers use browsers that support Secure Socket Layer (SSL) protocol.
Browser requirements
You must have 128-bit encryption. 128-bit Encryption is the scrambling of information transmitted over the Internet, ensuring privacy and confidentiality. This is to ensure the security of your personal financial data. Click here to perform a browser security check. If your current browser does not support 128-bit encryption, visit the following browser areas and download the appropriate browser.
To get the most out of the online banking experience, the minimum requirements are Microsoft Internet Explorer 6.0 (Windows), and Netscape Navigator 6.1 or higher. Mac OS X: Netscape Navitagor version 7.0 or higher or Mozilla Camino version 0.8.1 or higher.
We employ the latest processes and technologies to protect the privacy and security of your information, when you bank on-line with us. Should you have any questions regarding our Privacy Practices please call us at (781) 762-1800 or stop by our office at 11 Central Street, Norwood, MA 02062.
